Strategic Account Management and Customer Success:

• Manage a portfolio of customers, ensuring they maximize the value they get from the CyberVadis solution and maintain a high level of satisfaction and engagement with the service and tools

• Advise customers on the implementation of their TPCRM program throughout their lifecycle. Partner with them to help them adopt and integrate CyberVadis in appropriate processes and tools.

• Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle

• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources

• Develop and maintain Account Plans for all assigned customers

• Liaise between customer and CyberVadis teams (sales, product, operations) to solve customer challenges and find opportunities and solutions

• Promote and upsell of additional services when suitable

• Lead and successfully manage contracts renewals

• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

• Contribute to CyberVadis continuous improvement process by providing feedback to the product management team on solution development needs

• Lead and/or support a variety of Customer-focused projects

• Teamwork, peer-coaching, and best practices sharing to contribute to the development of CyberVadis service and to maintain a positive and motivating atmosphere

Qualifications

• You will bring more than five years experience of successful customer management, account management, or consulting experience acquired in a fast paced environment

• Knowledge of SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer

• Excellent communication skills (Both written and verbal) in German and English (French is a plus!)

• Ability to summarize key findings in a presentable powerpoint presentation

• Excellent excel and data analytical skills

• Experience in developing Account Plans

• Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…)

• Interest to work in an international and multicultural environment

• Self-driven, results oriented and team player

• Ability to be agile in an ever changing environment

• Thrives in a fast paced environment

Additional Information

• Beginning: ASAP

• Full-time position

• Location France preferably or Germany

Are you interested? Please apply directly online by clicking on the link below.

In return for your expertise and energy, we offer challenges, opportunities, a salary aligned with experience and a casual environment.

For more information about CyberVadis please visit our site: www.cybervadis.com