Franco-German speaking Customer Success Manager (M/F/D) - Based in France or Germany
Everyone at CyberVadis contributes to a culture of trust, respect and empowerment. We offer competitive salaries and support personal growth from day one with extensive onboarding and mentoring.
Strategic Account Management and Customer Success:
Manage a portfolio of customers, ensuring they maximize the value they get from the CyberVadis solution and maintain a high level of satisfaction and engagement with the service and tools
Advise customers on the implementation of their TPCRM program throughout their lifecycle. Partner with them to help them adopt and integrate CyberVadis in appropriate processes and tools.
Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
Develop and maintain Account Plans for all assigned customers
Liaise between customer and CyberVadis teams (sales, product, operations) to solve customer challenges and find opportunities and solutions
Promote and upsell of additional services when suitable
Lead and successfully manage contracts renewals
Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met
Other:
Contribute to CyberVadis continuous improvement process by providing feedback to the product management team on solution development needs
Lead and/or support a variety of Customer-focused projects
Teamwork, peer-coaching, and best practices sharing to contribute to the development of CyberVadis service and to maintain a positive and motivating atmosphere
Qualifications
You will bring more than five years experience of successful customer management, account management, or consulting experience acquired in a fast paced environment
Knowledge of SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
Excellent communication skills (Both written and verbal) in German, English and French
Ability to summarize key findings in a presentable powerpoint presentation
Excellent excel and data analytical skills
Experience in developing Account Plans
Computer literate (MS office, Google Suite, SalesForce or CRM, Project management tools…)
Interest to work in an international and multicultural environment
Self-driven, results oriented and team player
Ability to be agile in an ever changing environment
Thrives in a fast paced environment
Additional Information
Beginning: ASAP
Full-time position
Location France preferably or Germany
Are you interested? Please apply directly online by clicking on the link below.
In return for your expertise and energy, we offer challenges, opportunities, a salary aligned with experience and a casual environment.
For more information about CyberVadis please visit our site: www.cybervadis.com
- Department
- Customer Success
- Locations
- Paris Office
- Remote status
- Hybrid
About CyberVadis
At CyberVadis we are proud to help our growing number of customers with a cost-effective and scalable solution for third-party cybersecurity risk management, which is one of the hottest cyber topics in the market.
Our mission is to provide reliable, globally recognized security ratings and insights, enabling all companies to reduce cybersecurity risk, and drive improvement on protecting themselves.
Franco-German speaking Customer Success Manager (M/F/D) - Based in France or Germany
Everyone at CyberVadis contributes to a culture of trust, respect and empowerment. We offer competitive salaries and support personal growth from day one with extensive onboarding and mentoring.
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