CyberVadis is a company in the Information Security industry, and we are currently seeking a dedicated Customer Support Associate to join our growing team. As a Customer Support Associate, you will play a vital role in ensuring a smooth and successful support process for our rated companies, who utilize our platform and services to improve their cybersecurity performance.

If you're excited to be part of a winning team, CyberVadis is the perfect place to advance your career. We are looking for a candidate who is passionate about customer service, has excellent communication skills, and is eager to contribute to our mission of enhancing cybersecurity standards globally.

Responsibilities:

• Provide exceptional customer support to our rated companies via email, phone, and live chat.

• Assist clients in navigating our platform and utilizing its features effectively.

• Troubleshoot and resolve client issues in a timely and efficient manner.

• Collaborate with internal teams to ensure client needs are met and issues are resolved promptly.

• Maintain detailed and accurate records of customer interactions and support activities.

• Educate clients on best practices and provide guidance on improving their cybersecurity performance.

• Contribute to the development and improvement of support resources, such as FAQs, guides, and tutorials.

Requirements:

• Proven, more than 2 years, experience in a customer support or related role, preferably in a technology environment.

• Working hours: 10AM - 7PM Mauritian time

• A customer-centric mindset with a passion for helping others succeed.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in using customer support software and tools.

• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Bachelor's degree in a related field or equivalent 2 year + work experience.

• Multilingual skills: Proficient French and English are mandatory, other languages (Chinese or German) would be a plus.

Additional Information

Location: Mauritius

Start date: ASAP

Full time position: (Permanent after 6 months probation)

Benefits:

• Support with all the necessary office and IT equipment Optional (co-financed) health care upon entry

• Optional (co-financed) pension insurance after completion of 12 months with the company Annual performance bonus

• Flexible working hours Hybrid/full remote work

• Internet and Electricity bill allowance

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?

Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs?

Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

CyberVadis commits to equity, inclusion and reducing bias in our hiring processes. CyberVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).