Cybervadis is recruiting a Billing and Collection Associate Junior to join the Finance team. The Associate will assist in managing the billing and collection activities for CyberVadis in Ebene, Mauritius. This role carries responsibilities of full-cycle end-to-end billing and collection process for CyberVadis. This position reports to the Billing and Collection Team Leader based in Budapest, Hungary.

Core responsibilities:

• Issue and send invoices/credit notes as and when required, ensuring all necessary details are included.

• Handling both inbound and outbound phone communications with customers. Ongoing calls might involve addressing immediate payment inquiries and clarification. Outgoing calls are made to follow up on overdue payments or provide payment reminders.

• Respond timely to customer requests on a daily basis and resolve any billing queries through internal communication methods available. You'll need to maintain detailed records of all collection efforts.

• Be a key point of contact for customers and collaborate with internal teams to move forward with cases and handle escalations.

• Identify and flag information regarding high-risk accounts and refer them to 3rd-party collections when appropriate.

• Assist with the variety of internal projects based on the needs of the organization.

• Support the Accounting team during the month-end, quarter-end and year-end close process.

Eligibility Criteria

Qualifications and profile:

• Diploma or Degree in a Business related discipline (Business management, Finance) or any equivalent qualification.

• Prior experience in billing and collections operations, customer service or a related customer-facing role.

• A demonstrated ability to work successfully on cross-functional teams is required.

• Familiarity with Salesforce would be an advantage.

• Knowledge of basic finance principles and procedures is a plus.

• Fluency in English and French (verbal and written) is a must. Proficiency in additional languages would be a plus.

Required skills

The Collection & Support Associate (Junior) L1 should:

• be committed and passionate

• be customer-oriented

• be a good communicator

• be goal/results and solutions-driven

• be self-motivated

• be autonomous and proactive

• be reliable, dependable and honest

• be professional, tactful and sensitive

• have a positive attitude

• enjoy working in a fast-paced environment